IT Department

 Importance of IT Cell in SMC, Siliguri

• Backbone of digital transformation in urban governance.

• Enabler of citizen-centric services through automation and live engagement.

• Catalyst for transparency and accountability across departments.

• Critical in emergency tech support, infrastructure maintenance, and disaster recovery.

• Pivotal in modernization and future-readiness of SMC’s operations.

Important Officials of Information Technology Dept.

Roles and Responsibilities of the IT Cell:

• Manages content, public notices, and event updates on the SMC website

• Facilitates systems like online guest house booking and tax assessment

• Maintains Network connectivity in the main office and boroughs

• Coordinates network setups in new administrative and borough offices

• Digitizes departmental and borough office records for secure storage

• Prepares groundwork for efficient paperless internal operations

• Manages digital infrastructure to secure data and maintain system backups

• Supports continuity of operations in case of technical failures

• Handles live streaming of programs like ‘Talk to Mayor’ and cultural events

• Uploads recordings to YouTube and Facebook for wider public reach

• Facilitates virtual meetings with government bodies and within departments

• Sets up projectors and technical systems for physical and hybrid meetings

• Supports procurement processes via the GeM portal

• Repairs computers, configures systems, and relocates biometric devices

• Distributes and installs hardware across departments, schools, and boroughs

• Provides computers and internet at public service camps like Duare Sarkar